SAS Compensation for Delayed or Cancelled Flights | ERN

Everything you need to know about your passenger rights with SAS under EU Regulation 261/2004.

How much compensation am I entitled to for a SAS delay?

You are entitled to between 250 EUR and 600 EUR per passenger if your SAS flight is delayed more than 3 hours on arrival. The amount depends on the flight distance: 250 EUR for short flights (<1500 km), 400 EUR for medium-haul (1500-3500 km), and 600 EUR for long-haul (>3500 km).

Does compensation apply during a SAS strike?

Yes, according to a ruling by the Court of Justice of the European Union, a strike by the airline's own staff (such as SAS pilots or cabin crew) usually entitles passengers to compensation, as it does not qualify as an extraordinary circumstance.

What is the best way to file a claim against SAS?

You can file a claim directly via the SAS website, but they often deny initial requests. The fastest route for Swedish travellers is to use a service like ERN that automates the evidence and, if necessary, escalates the case to ARN (Sweden's national dispute resolution body).