Have you experienced a flight delay at Oslo Airport? Here's your guide to passenger rights and how to claim compensation in Norway.
As Norway's main airport, Gardermoen (OSL) is a hub for both domestic and international traffic. Both the EU261 regulation and Norwegian special rules for domestic flights apply here.
When are you entitled to compensation? 3 hours of delay, cancellation, or overbooking.
Compensation amounts in Norway: 250 EUR for under 1500 km, 400 EUR for 1500-3500 km, 600 EUR for over 3500 km.
In Norway there is Flyklagenemnda (the Aviation Complaints Board), which handles disputes between passengers and airlines.
Does it apply if SAS or Norwegian go on strike? If the strike is internal (among the airline's own employees), you are usually entitled to compensation. If the strike is external (e.g. air traffic controllers), it counts as an extraordinary circumstance.