What Counts as Extraordinary Circumstances? | ERN

The complete guide to the exemptions in EU261 and how airlines use them to avoid paying compensation.

When am I NOT entitled to compensation?

You are not entitled to compensation if the delay is caused by circumstances outside the airline's control. Examples include extreme weather, natural disasters, air traffic controller strikes, and security issues.

Is a technical issue an extraordinary circumstance?

No, technical issues rarely qualify as extraordinary circumstances, as they fall within the airline's normal maintenance responsibility.